Frequently Asked

Questions

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How can we help?

Find answers to your questions by exploring the topics below.

Should you not find what you're looking for, please contact us.

B2b e-Shop & Our Company

Our company selectively imports, exports, and represents – exclusively – international designer brands in the Greek, Balkan, and – sometimes – Cypriot markets. Our products are offered to consumers through our expansive network, major retail and wholesale firms, and specialized cooperatives we work with.
Naturally, our sales team aims to remain at the forefront of new developments in our field. We travel internationally to attend popular exhibitions in pursuit of high-quality brands and products, while getting in touch with reliable labels which design goods specifically to facilitate everyday life. Thus, we guarantee that our network is provided with modern, superior quality, and value for money products that cover every consumer’s needs. Furthermore, we ensure that our partners benefit of high profits and increased traffic both in their physical stores and on their e-commerce websites, while simultaneously respecting the value of use of the goods we offer, as well as the end-consumer’s income.

Learn more about us here!

Explore our exciting Career Opportunities on our dedicated page. We look forward to welcoming you aboard.

Reach out to us through the various channels listed on our Contact page. We are available to assist you from Monday to Friday, between 09:00 and 18:00.

Find us at the following address:
K.A. ZAZOPOULOS S.A.
7-9 Sapfous, Athens
10553, Greece

Click here to explore our carefully curated Brand portfolio.

We extend a warm invitation to join our partner network. To create an account on our website, simply reach out to us through one of the following ways:

• Fill out the registration form available here or navigate to your "Account"  section in the main menu of our website and select "Register".

• Call us: +30 210 3737000.

• Send us an email: zinfo@zazopoulossa.gr.

To create an account on our website, please reach out to us using one of the following methods:

• Fill out the registration form available here or navigate to your "Account" in the main menu of our website and select "Register".

• Call us: +30 210 3737000.

• Send us an email: zinfo@zazopoulossa.gr.

• Contact your Agent directly.

If you already have an account on our website, you can log in by clicking on the "Account" option in the main menu on our website and choosing "Login." Enter your credentials on the ensuing page and click "Login."
 

• You can change your registered information in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

• You can change your billing address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

• You can add a new or edit an old shipping address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

→Please include the following shipping information when contacting us via phone, email, or the contact form in order for us to expedite your request:
√ Branch name
√ Shipping Address (Region, Street, Postal Code)
√ Your full name
√ Your phone number
√ Your email

• To add another delivery address:
If your business is invoiced but the order is received by your business partner:
- First ensure the consent of the business partner that will receive the order.
- Then, when registering your order, fill in the following delivery details:
√ The name of the recipient or the name of the business
√ The recipient address (Area, Street, Postal Code)
√ The delivery address (Area, Street, Postal Code)
√ The VAT number
√ The Tax Office/Public Financial Service 
√ The recipient’s phone number
√ The recipient’s email
√ The recipient’s name

If your business is invoiced but the order is received by a designated third party:
- First ensure the consent of the person that will receive the order.
- Then, when registering your order, fill in the following delivery details:
√ The name of the recipient
√ The delivery address (Area, Street, Postal Code)
√ The recipient’s phone number
√ The recipient’s email

• You can find all your registered addresses here.

To reset your password, navigate to the "Forgot my password" link located on the "Login" page beneath the login details. Follow the on-screen steps that will guide you through the process.

To update your password, follow the steps below:

• Log in to your account and click on Profile.

• In the menu bar on the left side of the page, click on "Change password".

• Fill in your current password and then fill in the new password in the designated fields. Upon completion, click on "Change Password."

You can deactivate your account in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

To purchase products from the brands we represent, utilize one of the following methods:

• Online: Sign in to your personal account to take advantage of special prices and discounts, add the products that interest you in your cart and place your order immediately.

• Telephone or electronic communication: Call us at +30 210 3737000 or send an email at zinfo@zazopoulossa.gr and our team will assist you immediately. If you are already a valued partner, feel free to reach out directly your dedicated salesperson for personalized support.

• Visit our headquarters: You can find us at 7-9 Sapfous Street in Athens. Immerse yourself in the firsthand experience of our products within our thoughtfully designed Cash & Carry area, facilitating the seamless process of placing your order promptly.

There are two convinient options to review your registered orders:

• Directly access all your registered orders and their associated documentation by following this link.

• Alternatively, log in to your profile by entering your credentials here. Once logged in to your account, click on "Orders" section in the left-side menu to view your order history.

There are two convinient options to review your registered orders:

• Directly access all your registered orders and their associated documentation by following this link.

• Alternatively, log in to your profile by entering your credentials here. Once logged in to your account, click on "Orders" section in the left-side menu to view your order history.

Attention: You can only modify or cancel your order before it is prepared or shipped.
Contact us at +30 210 3737000, and provide your order number along with your details. Our dedicated partners will swiftly attend to your needs.

Absolutely. When the product you desire is labeled as "Expected on":


• Feel free to add it to your cart and proceed with the regular order completion process.

• Items that aren't currently available will automatically transition to "Backorder" status, visible in the corresponding section of your account.

√ The rest of your order with the immediately available items will be executed normally.

√ Contact us if you see that backorder codes are available.

Certainly. If you wish to send the order to a specific facility of your business, add the desired shipping address to your account by following the steps below.

• You can add a new or edit an old shipping address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

√Please include the following shipping information when contacting us via phone, email, or the contact form in order for us to expedite your request:
√ Branch name
√ Shipping Address (Region, Street, Postal Code)
√ Name
√ Phone Number
√ Email

• You can find all your registered addresses here.

Certainly. To facilitate a triangle trade like this, adhere to the following steps:

• First ensure the consent of the business partner that will receive the order.
• Then, when registering your order, fill in the following delivery details:
√ The name of the recipient or the name of the business
√ The recipient's address (Area, Street, Postal Code)
√ The delivery address (Area, Street, Postal Code)
√ The VAT number
√ The Tax Office/Public Financial Service
√ The recipient's phone number
√ The recipient's email
√ The recipient's name

• You can find all your registered addresses here.

Certainly. Please proceed by following the outlined steps below:

• First ensure the consent of the third party that will receive the order.
• Then, when registering your order, fill in the following delivery details:
√ The recipient's name
√ The delivery address (Area, Street, Postal Code)
√ The recipient's phone number
√ The recipient's email

• You can find all your registered addresses here.

If the product you are interested in is labeled as "Coming soon" or "Expected on" you have the following options:
• Add it to your cart and proceed with the normal completion of your order.
• items that are not immediately available automatically will automatically transition to "Backorder" status and appear in the corresponding section of your account.

√ The rest of your order with the immediately available items will be executed normally.
√ Contact us if you see that backorder items are available.

√ Alternatively, if you do not want to pre-order a product, you can add it to your "Wishlist" and be informed as soon as it is available again:
- Click on the "Wishlist" button located at the bottom of the product display.
- The code will be added to your list of "Favorite" products.
- Check your favorite items here.
- As soon as the product is available, you will receive a relevant update via email, so you can order it immediately.

If the product you are looking for has been discontinued or you cannot find it on our website, you can contact us in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

√ Our proficient staff will promptly notify you of availability status or suggest an alternative product.
√ For expedited service, provide the code or model name during your call, email, or through the contact form.

Certainly, consumables are readily available for the majority of our products.

• For further details, feel free to reach out to us through any of the following channels:
- Call us at +30 210 3737000,
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

• Alternatively, you can explore our website to find the product you are interested in.

Our company supports the following payment methods:

• Deposit to a bank account:
Our accounts are:
NATIONAL: 10347013996
PIRAEUS: 5023076479516
EUROBANK: 0026 0222 8102 0048 8923
ALPHABANK: GR9201401050105002002010508
It is mandatory to add a justification that includes the order number, as well as the name of your business.

• Amount credited upon agreement:
Upon agreement and prior communication, we provide our customers with the option of paying by credit. Call us at +30 210 3737000 or contact your personal seller to find out more.

• Payment with card through our website or by phone:
Proceed to purchase your desired products promptly by securely completing transactions on our website or by calling us at +30 210 3737000.

The available shipping methods for our products are via:

• Courier or transport company.
• Pickup from our headquarters (Sapfous 7 - 9, Athens).

For more information, Call us: +30 210 3737000.

Yes. The minimum order quantity for free shipping is 300 euros.

• You can change your registered information in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

• You can change your billing address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

• You can add a new or edit an old shipping address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

→Please include the following shipping information when contacting us via phone, email, or the contact form in order for us to expedite your request:
√ Branch name
√ Shipping Address (Region, Street, Postal Code)
√ Your full name
√ Your phone number
√ Your email

• To add another delivery address:
If your business is invoiced but the order is received by your business partner:
- First ensure the consent of the business partner that will receive the order.
- Then, when registering your order, fill in the following delivery details:
√ The name of the recipient or the name of the business
√ The recipient address (Area, Street, Postal Code)
√ The delivery address (Area, Street, Postal Code)
√ The VAT number
√ The Tax Office/Public Financial Service 
√ The recipient’s phone number
√ The recipient’s email
√ The recipient’s name

If your business is invoiced but the order is received by a designated third party:
- First ensure the consent of the person that will receive the order.
- Then, when registering your order, fill in the following delivery details:
√ The name of the recipient
√ The delivery address (Area, Street, Postal Code)
√ The recipient’s phone number
√ The recipient’s email

• You can find all your registered addresses here.

Yes, upon agreement and as long as the goods are received from our headquarters.

You can learn more by contacting us in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

Certainly. If you wish to send the order to a specific facility of your business, add the desired shipping address to your account by following the steps below.

• You can add a new or edit an old shipping address in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

√Please include the following shipping information when contacting us via phone, email, or the contact form in order for us to expedite your request:
√ Branch name
√ Shipping Address (Region, Street, Postal Code)
√ Name
√ Phone Number
√ Email

• You can find all your registered addresses here.

Certainly. To facilitate a triangle trade like this, adhere to the following steps:

• First ensure the consent of the business partner that will receive the order.
• Then, when registering your order, fill in the following delivery details:
√ The name of the recipient or the name of the business
√ The recipient's address (Area, Street, Postal Code)
√ The delivery address (Area, Street, Postal Code)
√ The VAT number
√ The Tax Office/Public Financial Service
√ The recipient's phone number
√ The recipient's email
√ The recipient's name

• You can find all your registered addresses here.

Certainly. Please proceed by following the outlined steps below:

• First ensure the consent of the third party that will receive the order.
• Then, when registering your order, fill in the following delivery details:
√ The recipient's name
√ The delivery address (Area, Street, Postal Code)
√ The recipient's phone number
√ The recipient's email

• You can find all your registered addresses here.

Log in to your account!

If you already have an account on our website, you can log in by choosing one of the following methods:
- Click on "Account" in the main menu of our website and select "Login". Fill in your credentials on the opened page and press "Login".
- Alternatively, directly follow the link you will find here. Fill in your credentials on the opened page and press "Login".

If you do not have an account on our website, you can make one by choosing one of the following methods:
- Fill out the registration form that you will find here or go to "Account" in the main menu of our website and select "Register".
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Contact your seller directly.

Certainly. To compare products:

• Click on the "Compare" button located at the bottom of the product display.
• You can compare up to 4 products.
• Once you have selected the products, the "Compare" link in the main menu will display an orange indicator. 
• Click on it to compare the features of the products you selected.
• Alternatively, follow this link to view the items you've already added to your "Compare" list.

You can search for products by entering their code or name in the central search bar located in the menu.

• Coming soon: The product is anticipated to become available in the future.
• Expected on: The product is anticipated to become available soon.
• Available: The product is in stock and ready for immediate purchase.
• Limited pieces: A limited quantity of this product is currently available.
• Discontinued: The product is no longer available. For information about potential replacements, please reach out to us through one of the following methods:
- Call us at +30 210 3737000, or
- Email us at zinfo@zazopoulossa.gr, or
- Contact your seller directly.

If the product you are interested in is labeled as "Coming soon" or "Expected on" you have the following options:
• Add it to your cart and proceed with the normal completion of your order.
• items that are not immediately available automatically will automatically transition to "Backorder" status and appear in the corresponding section of your account.

√ The rest of your order with the immediately available items will be executed normally.
√ Contact us if you see that backorder items are available.

√ Alternatively, if you do not want to pre-order a product, you can add it to your "Wishlist" and be informed as soon as it is available again:
- Click on the "Wishlist" button located at the bottom of the product display.
- The code will be added to your list of "Favorite" products.
- Check your favorite items here.
- As soon as the product is available, you will receive a relevant update via email, so you can order it immediately.

If the product you are looking for has been discontinued or you cannot find it on our website, you can contact us in one of the following ways:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Fill out the contact form available here.

√ Our proficient staff will promptly notify you of availability status or suggest an alternative product.
√ For expedited service, provide the code or model name during your call, email, or through the contact form.

Absolutely. When the product you desire is labeled as "Expected on"  feel free to add it to your cart and proceed with the regular order completion process.
items that aren't currently available will automatically transition to "Backorder" status, visible in the corresponding section of your account.

√ The rest of your order with the immediately available items will be executed normally.

√ Contact us if you see that backorder items are available.

Absolutely. When the product you desire is labeled as "Expected on":


• Feel free to add it to your cart and proceed with the regular order completion process.

• Items that aren't currently available will automatically transition to "Backorder" status, visible in the corresponding section of your account.

√ The rest of your order with the immediately available items will be executed normally.

√ Contact us if you see that backorder codes are available.

For additional information about any product, feel free to reach out to us through one of the following communication channels:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Contact your seller directly.

Certainly. Our commitment to customer and network support goes beyond the point of sale. We recognize the significance of comprehensive service for our partners and customers. Therefore, we provide warranties and authorized services for products obtained through our official network.
Learn more here.

The repair process is swift and straightforward. 
Explore further details about it here.

For updates on the repair process, feel free to reach out to us through any of the following communication channels:
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Contact your seller directly.

If you need custom marketing materials to promote the products we represent in your physical or online store, or at an exhibition, follow these steps:

• Sign in to your account and visit the Marketing Material page to learn about the services we offer.

• Provide detailed information about your request through one of the following methods:
- Complete the form on the Marketing Material page, or
- Call us at +30 210 3737000, or
- Send us an email at zinfo@zazopoulossa.gr, or
- Contact your agent directly.

 

Access our products' Factsheets by clicking here.